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Project Manager required to join a council based in Berkshire and they are looking to redesign there customer first approach. this role is paying £500 per day - Inside IR35 and it will be 2 days on site per week.
Requirements:
- Systems Thinking Approach: They're explicitly moving away from traditional process- and activity-focused transformation. Candidates must understand and ideally have experience applying systems thinking in service redesign or public sector transformation.
- Resident-Focused Transformation: The focus is on understanding resident demand, especially high-demand cohorts (e.g. the "Vital Few") and how services can be redesigned around these insights.
- Data-Driven Redesign: Experience in analysing demand data, mapping workflow processes, complaints analysis, and cost-to-serve analysis will be highly relevant.
- Proof of Concept Work: Candidates must be able to work iteratively-testing and refining small-scale interventions and scaling successes.
- Front Door Services & Customer Access: Candidates with experience in customer services, access channels (digital, phone, in-person), or public sector CRM work will be a strong match.
if you have the above experience and would like to apply, please apply within.
*Rates depend on experience and client requirements
