- Must be people focused - managing 7+ people
- Able to lead, coach, motivate
- Part of the senior leadership team
- Lead and develop a team of property managers and service staff
- Ensure high standards of service and maintenance delivery across all properties
- Act as escalation point for complex tenant and maintenance issues
- Implement and monitor performance metrics, training, and support systems
- Promote cross-department collaboration to improve overall efficiency
- Ensure compliance with relevant legislation and internal policies
- Cultivate a proactive, solutions-driven culture within your team
- Proven experience in a management role within property services or a customer-facing environment
- Strong leadership and team development skills
- Excellent communication, negotiation, and problem-solving abilities
- A high level of professionalism, resilience, and initiative
- NFoPP or Propertymark Level 3 qualification (or willingness to complete)
- Degree-level education preferred
- Familiarity with Fixflo is an advantage
- Fluent English; additional languages are a plus
- £50,000 base salary plus access to discretionary bonuses
- Career growth within a high-performance, fast-paced business
- A vibrant, supportive team culture
- Paid holiday, your birthday off, and a company pension
- Regular team incentives, socials, and annual company events