Residential & Commercial Block Manager

About the Role

We are seeking an experienced Block Manager to oversee a portfolio of residential and mixed-use commercial properties in Central London. The successful candidate will be responsible for delivering a high-quality management service to clients, leaseholders, and tenants, ensuring properties are maintained to the highest standards while achieving operational efficiency and compliance with all relevant legislation.

Key Responsibilities

Property & Block Management

• Manage a portfolio of residential and commercial buildings across Central London.

• Conduct regular site inspections to ensure standards of maintenance, safety, and presentation are upheld.

• Coordinate repairs, maintenance, and refurbishment works with approved contractors.

• Prepare and manage annual service charge budgets, forecasts, and expenditure reports.

• Oversee insurance renewals, claims, and compliance documentation for each property.

• Ensure compliance with statutory requirements, including health and safety, fire risk assessments, and landlord obligations.

Client & Leaseholder Relations

• Act as the main point of contact for freeholders, leaseholders, and commercial tenants.

• Attend residents’ meetings, AGMs, and client board meetings as required.

• Provide professional advice on lease terms, covenants, and property management matters.

• Resolve disputes and handle complaints efficiently and professionally.

Financial Management

• Prepare, monitor, and reconcile service charge accounts in collaboration with the finance team.

• Approve and code supplier invoices within budget parameters.

• Manage arrears collection and enforce credit control procedures.

Compliance & Health & Safety

• Maintain up-to-date records and ensure compliance with all RICS, ARMA, and statutory standards.

• Liaise with surveyors, solicitors, and local authorities where required.

• Keep abreast of changes in property legislation and best practice.

Skills & Experience Required

• Minimum 3 years’ experience in residential and/or commercial block management (London portfolio preferred).

• Strong understanding of landlord and tenant law, leases, and service charge structures.

• Proven ability to manage multiple stakeholders and complex properties.

• Excellent organisational, communication, and negotiation skills.

• Competent in property management software (e.g. Qube, MRI, or similar).

• Membership of IRPM (Associate or Member) and/or RICS qualification desirable.

Personal Attributes

• Proactive and solution-oriented approach.

• Exceptional attention to detail and accountability.

• Strong interpersonal skills and professional presence.

• Capable of handling high-value assets and discerning clientele.