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Good Morning,
I am currently representing Haringey Council, who are offering an initial temporary contract for a period of 6 months with a view to be extended or offered a permanent position for the right candidate at a ratewhich is negotiable dependent upon experience
We are looking for a ASB Officer this role will be: N22 7TY
The right candidate will:
Working alongside the neighbourhood officers, focus on intervening to resolve ASB cases quickly and accurately, supporting resident particularly vulnerable residents to ensure tenants feel safe in their homes and with their neighbours.
Be the lead officer responding to neighbour disputes, including information for social media, tenant information leaflets, website information, liaising with external agencies and Council services and ensuring tenancy management and estates & neighbourhoods have a robust process to resolve ASB and manage neighbourhood disputes effectively.
- Advise and support colleagues to deliver excellent services acting as a source of expertise about law, policy and best practice in regards to intervention tools to resolve ASB, including mediation services.
- Work with colleagues to ensure the service has a comprehensive and effective set of policies and procedures to resolve ASB disputes and resolve nuisance cases.
- Manage a caseload of more complex issues and work with other services to ensure these are brought to a resolution.
- Work jointly with the Haringey Council Community Safety Team to ensure co-ordinated action on serious ASB and achieve the best possible outcome of cases.
- Work with other agencies and Haringey Council teams to improve partnership working and the development of holistic responses
We require the following:
- Expert knowledge of managing ASB complaints issues including investigation and enforcement action
- Experience of managing a varied portfolio of properties
- Previous experience in a customer service environment and a demonstrable commitment to delivering excellent customer service
- Understanding of vulnerability and safeguarding issues
To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed)
If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee.
IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE.
Look forward to speaking with you soon,
