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The role:
As a Billing Team Leader, you will have an integral part to play in managing a team of invoice validators, ensuring billing data accuracy and completeness, and that the correct bills are paid on time.
Main Duties & Responsibilities:
Leadership
*Lead the Billing team, fostering a high-performance culture. Set goals for the team that align with the Consultancy and wider ZTP goals. Conduct 121s and performance reviews.
*Coach and develop team members, promoting professional growth and ensuring high performance standards. Support the team with improving accuracy, efficiency and attention to detail.
*Support in the development and maintenance of training materials.
*Effectively manage resource allocation, workload distribution, and project assignments to optimise team productivity and client satisfaction.
*Responsible for escalated queries, or complex validation. Serve as the point of contact for the billing team when the Billing Team Manager is on leave or unavailable.
*Manage the team to deliver all their KPIs and SLAs.
*Conduct regular team meetings to communicate updates, resolve issues, and share best practices.
*Assist the Billing Team Manager in fostering an efficient and collaborative team culture across the whole Billing team.
Invoice Validation
*Oversee the effective obtaining bills from supplier portals, emails, over the phone, and other sources.
*Project manage the team to work with our suppliers to ensure that all meters are moved onto EDI.
*Perform accurate and timely validation of both EDI and paper bills for all suppliers and utility types, including gas, electricity, water, heat, MOP, and other commodities.
*Ensure PDF copy bills are uploaded as required by client.
*Identify and resolve invoice validation discrepancies with suppliers and see through to resolution.
*Work with our internal teams to ensure our internal systems are updated with accurate information / data to maintain accuracy
*Investigate and respond to any internal, client, supplier and third-party queries through to completion.
*Review and update tasks.
Reporting
*Payment files issued on the agreed day.
*Updating and issuing of clients’ reports, in accordance with SLA’s.
*Responsibility for the consistent reporting of missing bills and dispute reports in the agreed format, which are provided to suppliers, internal stakeholders and clients.
*Support the Billing Team Manager with the regular and consistent internal and external KPI/SLA reporting.
Quality Assurance
*Implement of robust quality assurance measures to ensure consistently high standards of service and product excellence.
*Conduct quality checks on completed validations to ensure accuracy and compliance with standards.
*Complete periodic audits of the validation process and implement corrective actions as necessary.
Continuous Improvement
*Drive innovation in the teams’ processes, leveraging our software.
*Spot inefficiencies with systems and processes and suggest changes or developments
*Drive operational efficiency and effectiveness across the team, optimising processes, systems, and resources to maximise productivity and minimise costs.
*Stay updated with industry developments, to ensure that the ZTP systems and products are being developed to meet our clients’ requirements.
Collaboration, Stakeholder Engagement & Relationship Management
*Develop and maintain strong relationships with energy suppliers to enable the effective delivery of contracted services.
*Attend client meetings as required.
*Work closely with the account management teams to ensure client satisfaction and retention.
*Collaborate with our internal teams to ensure our internal systems are updated with accurate information / data to maintain accuracy.
*Work closely with the account management teams to ensure client satisfaction and retention.
*Collaborate with the Services teams (debt, accruals, recharging) to support in the effective delivery of these ZTP services.
Person Specification:
First of foremost, we are seeking someone who is driven and proactive, that comes from the Energy Industry and has prevous experience in a team leader position.
Experience Required:Â
3+ years’ experience in an Energy Consultancy / Bill Validation, including knowledge of bill validation software.
Min. 1 years’ experience leading a team.
Essential:
*Strong understanding of the energy industry.
*Excellent understanding of the bill validation process, and all elements of a utility bill.
*Good knowledge of Microsoft packages (Outlook, Teams, Sharepoint, Onenote).
*Intermediate Excel, such as pivot tables, lookups, concatenate.
Desired:
*Energy brokerage/consultancy experience
*Advanced excel skills – Power BI
Skills Required:
*Excellent leadership and people management skills.
*Strong analytical and problem-solving abilities.
*Strong negotiation and contract management skills.
*Excellent communication and presentation skills, with the ability to explain complex concepts to non-experts.
*High degree of accuracy and excellent attention to detail.
*Strong analytical and problem-solving abilities.
*Build and manage interpersonal relationships at all levels
*Emotional intelligence
*Strong communication skills, both written and verbal.
*Excellent quantitative and analytical skills.
*Proactive and think outside the box
*Works well under pressure
*Critical thinking and problem-solving
*Strategic thinking
*Excellent organizational skills, attention to detail and time management
*Ability to work in a fast-paced and dynamic environment, managing multiple tasks and priorities effectively.
Other Characteristics:
*Personal style that is in line with the ZTP culture, values and behaviours
*Act as a brand ambassador and communicate respectfully and effectively with all stakeholders across the business
*Structured problem solving, analysis & methodical mindset
*Self-motivated individual with initiative to prioritize workloads and tasks
*Commercial awareness
*Patient
*Creative
*Manage multiple projects at the same time
*High degree of independent judgement
*Resilience and adaptable to change
*Positive attitude
ZTP Company Benefits:Â
*Competitive Compensation Package.
*25 Days Annual Leave plus UK Public Holidays.
*Vision Reimbursement.
*Flu Vaccine Reimbursement.
*EAP.
*Nursey & Childcare Salary Sacrifice Scheme.
*Pension.
*Family Friendly Policies.
*Remote Working.
*Flexible Working Options.
*We Work Office Membership.
*Quarterly Team Get Togethers.
*Recognition Scheme.
*Referral Scheme.
*1 Day Paid for Volunteering to Support Local Community.
*Home Office Set Up.
*Learning & Development Opportunities.
*Career Pathways & Promotion Opportunities.
