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- Manage and monitor performance of cleaning and grounds maintenance contracts, ensuring KPIs and SLAs are consistently met.
- Lead and support a team of 4 Contract Monitoring Officers, overseeing inspections and ensuring quality standards.
- Hold monthly performance meetings with contractors, producing clear and actionable reports.
- Analyse service delivery data and implement improvement initiatives.
- Engage with residents, responding to complaints and enquiries with effective solutions.
- Ensure full compliance with Health & Safety legislation and safe working practices.
- Work in partnership with internal teams, contractors, and stakeholders to resolve service delivery issues.
- Support projects that align with environmental sustainability and climate objectives.
- Attend occasional resident and stakeholder meetings, sometimes outside normal working hours.
- Proven experience in estate services contract management – cleaning and grounds maintenance essential.
- Strong track record managing customer-facing contract monitoring teams.
- Confident working with KPIs, performance management, and reporting processes.
- Excellent communication, negotiation, and influencing skills.
- Strong data analysis capabilities and high-level IT skills (MS Office, contract systems).
- Ability to identify service improvements and deliver change.
- Flexible and proactive, able to work to tight deadlines in a busy environment.
- Committed to sustainability and high service standards.
- Day Rate: £450 per day (Inside IR35)
- Hours: Full-time, 37.5 hours per week (Monday to Friday)
- Contract Length: 4 months initially – strong potential to extend long-term
- Location: West London – this is a full-time on-site role
- Start Date: ASAP – interviews and selection happening immediately
