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Job Title: Repairs Customer Service Advisor Full time
Location: Newham, London | Contract Type: Temporary
Hours: Mon-Fri 9am-5pm - Fully in the office
Rate: 18.33 PAYE hour
Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where you can make a real difference? If so, we have the perfect opportunity for you!
About the Role:
As a Repairs Customer Services Advisor, you'll play a vital role in delivering top-notch front-line services within our Repairs Contact Centre. You'll be the first point of contact for our customers, helping them navigate their service requests with ease and efficiency.
Key Responsibilities:
- Handle a variety of service requests, offering guidance and support related to repairs within Housing Services.
- Promote the council's online services while ensuring a 'right first time' ethos in your service delivery.
- Maintain high standards of customer interaction and communication, addressing sensitive enquiries with professionalism and empathy.
- Collaborate with the customer services team to enhance service quality and responsiveness.
What We're Looking For:
- A clear understanding of customer service principles and the ability to deliver value-driven services.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a proactive approach to service challenges.
- A commitment to equality and diversity in all interactions.
- Very strong customer service experience
- Housing and repairs background desirable
Ready to Make an Impact?
If you're excited about helping others and believe you have what it takes to excel in this role, we'd love to hear from you! Apply now and become a part of our vibrant team dedicated to providing exceptional service!
We champion equality and diversity and welcome applications from all backgrounds.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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