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Service Process Improvement Manager - Insurance

Service Process Improvement Manager - Insurance

Lorien

Posted 12 hours ago, valid for 17 days

London, Greater London EC1R 0WX

Full Time

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Sonic Summary

We are seeking a Service Process Improvement Manager for a 6-month contract with an insurance client, requiring a hybrid work arrangement.
The role involves gathering data to identify improvement opportunities, running process modeling activities, and documenting various process-related materials.
Candidates should have experience in Quality, Process Improvement, or Operational Excellence within a shared services environment, preferably on a global team.
Proficiency in MS Office applications, ITIL Certification, and insurance experience are essential qualifications for this position.
The salary for this role is not specified, but candidates should have relevant experience to be considered.

Service Process Improvement Manager - Insurance

We are currently recruiting for a Service Process Improvement Manager to join one of our Insurance clients on a 6-month contract.

Inside IR35

Hybrid

Responsibilities:

Proactively gather and organize/document data/information from functional owners / different sources to help identify improvement opportunities in ITSM processes
Run process modelling and development activities, and documentation of process flows, guides, procedures, work instructions, and other communication materials
Supports the development and execution of test scenarios designed to validate the functionality of processes being designed and built before implementing to production
Reporting and analysis of process metrics and performance
Monitoring and reporting of process maturity and progress throughout the continuous improvement projects and initiatives
Create and develop training plan and materials; and conduct and facilitate ITSM Process training and process awareness campaigns

Experience:

Experience in a Quality / Process Improvement / Operational Excellence/Training function in a shared services environment preferably on a global team
Proficient in MS Office applications such as Visio, Excel, PowerPoint, Word, PowerBI
ITIL Certification
Insurance experience

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

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