Trade Supervisor

Trade Supervisor

Tower Hamlets or London Bridge office

Up to £44,000

Hyde is looking to recruit a Trade Supervisor.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple: by providing customers with a safe and decent home, we enable them to realise their potential, enjoy their environment, and contribute to their community.

As a Trade Supervisor at Hyde, you will play a key role within the Responsive Repairs team. This role is primarily office-based and operational, focusing on effective case management, resource planning, and ensuring the delivery of a customer-focused repairs service. While you will occasionally visit sites or attend external meetings, the majority of your work will be office/desk-based, coordinating and monitoring the performance of trade operatives and managing repair cases.

Responsibilities

• Oversee the allocation of repair jobs, ensuring works are raised, coded, and tracked correctly to budgets and timescales.
• Manage a team of trades operatives remotely, ensuring right-first-time completion, productivity, and compliance with health and safety.
• Monitor performance against KPIs such as Customer Satisfaction, RTF, and job completion times.
• Build strong relationships with internal teams and external stakeholders, attending meetings where required.
• Support operational improvements and ensure effective use of resources across the Responsive Repairs service.
• Occasionally travel between our London Bridge and Tower Hamlets offices if required.

Skills and Experience Required

• Experience managing a team.
• Strong organisational, planning, and administrative skills.
• Experience working within social housing is beneficial but not essential.
• A background in trades or repairs is advantageous but not essential.

Benefits

• Fantastic pension scheme
• Life assurance
• Great holidays
• Award-winning flexible benefits package
• Volunteering days

At Hyde, diversity and inclusion are integral to how we work. We are committed to creating a workplace where everyone feels valued, supported, and proud to be unique.

Hyde is a Disability Confident employer and will support you with any reasonable adjustments needed throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified