Change & Release Manager

• Salary: (c49,000 - 52,000 in London; Outside London c46,000 - 49,000
• Pension: Civil Service Pension with an employer contribution of 28.97%
• Contract Type: Permanent
• Business Area: Enterprise Service Management
• Working Pattern: Full-time

An exciting new permanent opportunity has become available to Join a UK leading Service Change Team within the public sector to play a pivotal role in the management and implementation of service changes with minimal impact on customers and users. This role is crucial in managing changes and releases into production, coordinating with multiple stakeholders across Enterprise Service Management, Business units, and suppliers.

Day-to-day of the role:

• Manage and oversee changes/releases into production, ensuring they are implemented with control and rigour.
• Work closely with the Transformation Programme to deploy transition releases effectively.
• Support the operationalisation of defined processes and tooling for Change and Release management.
• Post-Transformation, continue to control new or changed services, assessing them rigorously following industry best practices.
• Utilise strong analytical skills to evaluate service impacts and make informed decisions swiftly.
• Contribute to the development of best practices and drive continual improvement within the organisation.

Required Skills & Qualifications:

• Proven experience as a change/release manager in a multi-supplier outsourced model.
• Strong background in managing service transitions, creating documentation, and adhering to industry best practices.
• Familiarity with ITIL Change/Release Service Management.
• ITIL 3 or 4 Foundation certification.
• Excellent communication, stakeholder management, and relationship-building skills.
• Proficient in planning, organisational, and problem-solving skills with a structured and methodical approach.
• Understanding of Lean, Agile, and DevOps principles within a service-centric delivery model.
• Knowledge of ServiceNow, particularly the Release/Change modules, or willingness to upskill.

Benefits:

• Competitive salary with a Civil Service pension with an average employer contribution of 28.97%.
• Flexible hybrid working options and a 9-day fortnight scheme.
• Generous annual leave starting at 25 days, increasing to 30 days.
• Performance-related variable pay bonus.
• Enhanced maternity, paternity, adoption, and shared parental leave.
• Opportunities for learning and development tailored to your role.
• A culture that encourages inclusion and diversity.

To apply for the Change/Release Manager position, please submit your updated CV to be considered immediately.