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Job Overview:
We are seeking a highly skilled AV Field Service Engineer to join a team for an established client. The ideal candidate will be responsible for troubleshooting, diagnosing, testing, and fixing audio-visual systems at client sites. You will ensure the seamless operation of AV systems, providing high-quality support and technical expertise to clients, while delivering exceptional service and solutions.
Key Responsibilities:
- Installation & Maintenance:
- Install, configure, and set up a range of audio-visual systems (e.g., projectors, screens, AV control systems, sound systems, videoconferencing equipment).
- Conduct regular maintenance and inspections of AV equipment to ensure proper functioning.
- Perform system upgrades and replacements as required.
- Troubleshooting & Diagnostics:
- Diagnose and resolve technical issues in AV equipment and systems, both in-person and remotely when necessary.
- Use testing tools and diagnostic software to identify faults and determine the root cause of issues.
- Provide on-site troubleshooting, including repairs, firmware/software updates, and adjustments.
- Repair & Fixing:
- Effectively carry out repairs to faulty AV equipment, both in the field and within workshop facilities.
- Perform hardware repairs, wiring checks, and system calibration to ensure optimal performance.
- Maintain a log of all repairs, tests, and installations performed.
- Client Support & Communication:
- Provide technical support to clients on-site, offering guidance on AV system use and troubleshooting advice.
- Communicate effectively with clients to understand their issues, providing clear and timely updates on the status of repairs and installations.
- Deliver high-quality customer service, building and maintaining strong relationships with clients.
- Documentation & Reporting:
- Keep detailed records of service calls, repair logs, and testing results for each client/project.
- Provide reports on service and installation activities to management.
- Ensure compliance with company procedures, health & safety standards, and industry best practices.
- Product Knowledge & Continuous Learning:
- Stay up-to-date with the latest AV technologies, systems, and trends.
- Attend training sessions and workshops to improve skills and technical knowledge.
- Provide feedback on product performance and help with the development of technical manuals.
Qualifications & Skills:
- Experience:
- Proven experience as an AV Field Service Engineer or similar technical role, ideally within the AV industry.
- Strong understanding of AV systems, including audio systems, video conferencing equipment, projectors, displays, and control systems.
- Technical Skills:
- Strong troubleshooting and diagnostic abilities.
- Experience with AV testing tools, systems integration, and networked AV systems.
- Knowledge of common AV protocols (e.g., HDMI, HDBaseT, IP-based AV solutions).
