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Location: Onsite
Hours: 40 hours, 5 days per week
A leading Build-to-Rent (BTR) operator is looking for a confident, customer-focused Lettings Associate to help drive leasing performance and deliver an exceptional resident experience in a modern, high-quality rental community.
This is a fast-paced, people-first role ideal for someone who loves sales, service, and creating standout resident journeys.
The Role
You'll be the first point of contact for prospective residents, managing enquiries, conducting viewings, driving conversions, and helping maintain high occupancy across the building.
You'll support the Lettings Manager with day-to-day operations, guide junior team members, and ensure the property is presented at its best at all times.
What You'll Do
Leasing & Sales
Manage lettings enquiries promptly and professionally
Deliver high-quality viewings and convert prospects into leases
Process applications, references, deposits, and move-in paperwork
Maintain and update adverts across property portals
Monitor local rental market trends and competitor activity
Support marketing campaigns and open-house events
Use the property management system (e.g., Yardi) for accurate records
Customer Experience
Provide exceptional service to residents, prospects, and visitors
Resolve complex queries and support seamless move-ins/outs
Ensure resident issues are addressed within agreed timeframes
Help build a friendly, community-focused environment
Property Standards
Assist with inspections, maintenance coordination, and overall presentation
Follow all health & safety and operational procedures
What We're Looking For
Essential
Experience in lettings, BTR, PBSA, co-living, or serviced apartments
Strong sales skills with proven target achievement
Excellent communication across phone, email, and face-to-face
Outstanding customer service and attention to detail
Highly organised, proactive, and able to work independently
Confident IT skills (Microsoft Office + PMS experience)
Positive, professional, team-focused attitude
Ability to work Saturdays and public holidays on a rota
Desirable
Experience specifically within private residential lettings
ARLA qualification
Knowledge of Yardi or similar PMS
Why This BTR Role?
Join a growing sector offering long-term career development
Highly varied blend of sales, customer experience, and operations
Direct impact on occupancy, resident satisfaction, and building performance
