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RESIDENTIAL LETTINGS & SERVICES MANAGER - SOUTHEAST LONDONDove and Hawk are working in partnership with a high-end well-known market leading estate agency who are recruiting for a Residential Lettings & Services Manager for a renowned estate in Southeast London. This role will suit a confident well-spoken property professional with strong lettings experience and experience working with a variety of different tenancies and demographics.Duties/Functions of the role:Leasing & Lettings
- Manage lettings from enquiry to move-in
- Conduct viewings and negotiate offers
- Oversee referencing and Right to Rent checks
- Liaise with third-party letting agents
- Reduce voids and maximise rental income
- Assess vacant units and recommend works
- Keep marketing portals and adverts up to date
- Arrange pre-market and pre-move inspections
- Organise minor works between tenancies
- Meet and greet new tenants, provide property overviews
- Create welcome packs, guides, and newsletters
- Provide local market insight and rental intel
- Drive rental growth and monitor competing schemes
- Maintain property presentation and key control
Resident Services & Community
- Build strong relationships with residents, contractors, and client teams
- Organise events and resident services (in-house & third party)
- Deliver up-to-date comms via email, socials & on-site signage
- Source local offers and perks for residents
- Foster a vibrant community through innovation and engagement
- Conduct regular inspections of units and communal areas
Operations & Compliance
- Ensure H&S compliance, including fire safety and unit compliance
- Liaise with Facilities and Estate teams on building upkeep
- Prepare asset reports and attend monthly performance reviews
- Manage budgets, control costs and seek added value from suppliers
- Explore additional income opportunities and cost efficiencies
Requirements of the role:
- Experience in residential lettings and property management
- Strong customer service and relationship-building skills
- Confident with IT systems and social media platforms
- Proactive, organised and solutions-focused
- Detail-oriented with excellent written & verbal communication
- Strong financial and budget management skills
- Health & safety knowledge, especially in residential settings
- Warm, friendly, and confident personality with a team-first mindset
- Flexible and adaptable, including occasional evenings/weekends
Salary Budgets:£40,000 basic salary with potential 20% additional bonus if KPI targets achievedRequired working hours:Monday to Friday 9am - 5.30pmIf this role is of interest, please contact Sophie Knowles on our agency and new homes desk quoting reference: 11237
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