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Property Administrator
Who are we?
Founded in 1992 and with over 250 employees, Galliard Homes is London's largest privately owned property development and management group overseeing residential, hospitality, mixed-use, and commercial projects across London, the Home Counties, and the Midlands.
Galliard has a 4 billion portfolio of over 6,000 homes and 714,088 square feet of commercial developments under construction.
With an impressive portfolio of award-winning developments, we are proud to be considered as London's leading property developer.
The Position
A Property Administrator forms part of our in-house Property Management department and works alongside the wider Property Management team. A Property Administrator works closely with our Property Managers to ensure administrative support is provided and to assist with managing their diaries and meetings.
Duties include but not limited to:
- Provide administrative support to Property Managers and the wider office team, ensuring the office functions effectively.
- Maintain and update the purchase order system to ensure all expenditure is supported by a works order.
- Carry out general administrative duties including answering telephone calls, responding to residents and contractors queries, responding to and compiling emails, and drafting letters as required.
- Coordinate site visits and arrange access for contractors, inspectors and consultants.
- Update document control systems (Bluebox, Building Link, etc.) with change of resident contact details as needed.
- Act as first point of contact for customer service queries and complaints.
- Arrange and facilitate meetings, including taking meeting minutes when required.
- Manage diaries and meeting schedules for the property management team.
- Principle liaison with loss adjusters following any insurance claims, recording and maintaining a schedule of open claims and see them through to settlement.
- Update Quooda, Building Link, GEM Central Tracker and other databases.
- Manage the shared email inbox for the property management team.
The Person
The Property Administrator will be a proactive and highly organised individual with proven experience in a busy administrative role within the real estate sector or a related field. They will be confident in supporting multiple colleagues, managing competing priorities, and maintaining a professional and approachable manner. Strong attention to detail, excellent communication skills, and a willingness to learn and grow within the property management function are essential. They will also meet the below criteria:
Essential:
- Previous experience providing administrative support to multiple colleagues in a fast-paced, dynamic environment.
- Background in the real estate sector, which could include property management, facilities, construction, maintenance or similar.
- Excellent communication skills across face-to-face, telephone, and email interactions, with a professional approach.
- Proficient in basic Microsoft packages including Word, Excel and Outlook with the ability to learn new systems as needed.
- Exceptional administration skills, with strong attention to detail and accuracy.
- Excellent organisation, prioritisation, and time management abilities.
Desirable:
- Working towards a TPI qualification.
- Familiarity with new build residential and mixed-use developments.
The Benefits
As a family-owned business, we want everyone to feel at home from day one. In return for commitment, loyalty, and hard work, we offer benefits ranging from:
- Competitive salary
- 24 days holiday plus bank holidays
- Life assurance
- Private healthcare
- Critical illness insurance
- Matching contribution pension scheme
- Discretionary salary and bonus review
- Employee assistance programme
- Discounted gym memberships
- Cycle to work Scheme
- Discount portal
- Volunteering opportunities
- Sponsorship of professional qualifications and accreditations
