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In ISS we create places that work, think and give. You will form a key part of this placemaking culture, driving the customer touchpoint journey, as an ambassador of exceptional workplace experience for both the client and ISS.
Within the position of Client Services Team Member you will be working as part of the workplace experience team, curating a workplace environment that increases well-being, productivity and enhances company culture that our end users want to be a part of. Actively seeking opportunities to improve onsite service experience and deploy new initiatives in line with the ISS Global Strategy.
Key Responsibilities
- Own the touchpoint journey and user centric concepts
- Establish good working relationships with the customers in order to be recognised as the natural go to person and a trusted partner to deliver on our value proposition
- Engage with all key stakeholders so as to ensure a collaborative and efficient approach and a swift response to all service requests
- Effectively deal with all business user/client requests and enquiries exceeding expectations in all areas of the operations
- As a brand ambassador for ISS and the client you will be responsible in ensuring that all client site procedures and standards are met
- To focus on curated experience and drive the agenda for our end users and customer
- To show responsibility for personal health and safety, and that of others in the conduct of the job in line with ISS Support Services and Legal requirement.
- To work as part of the workplace team within Front of House providing seamless and effective delivery of all services lines to include; meeting room and visitor management , Switchboard and email management, events
Experience & Traits
- Relevant corporate/hospitality/customer service experience
- Ideally have experience working with systems (e.g. MS Office)
- High degree of accuracy
- Excellent communication skills
- Good time management
- Excellent customer service skills
- Ability to work on own initiative and as part of a team
- Motivated, committed and flexible
- Health & Safety understanding
- Mandarin speaking - required
