- Answering calls politely, quickly and efficiently while being the first point of contact for staff and visitors
- Managing the reception area and meeting rooms, ensuring they are tidy, well-stocked and set up with AV and catering as needed
- Overseeing meeting room diaries and assisting with bookings to support smooth day-to-day operations
- Assisting colleagues and guests with AV equipment setup and troubleshooting
- Liaising with couriers, booking taxis and managing outgoing mail using the franking machine
- Monitoring and replenishing office supplies, including refreshments, stationery and sundries
- Supporting the Office Manager and Financial Controller with administrative tasks such as raising POs, collecting receipts and organising staff celebrations
- Demonstrating a polite and flexible work ethic with a professional outlook and appearance
- Providing excellent customer service at all times
- Communicating effectively and confidently at all levels
- Speaking with a polite and friendly manner, maintaining a clear and professional telephone voice
- Maintaining impeccable timekeeping and strong attention to detail
- Using all Microsoft programmes with confidence and efficiency
- Organising tasks and responsibilities with strong planning and time management skills