Accommodation Solutions Officer

Accommodation Solutions Officer  
Location: Hornton Street, W8 7NX
Start Date: ASAP                                               
Contract Duration: 1+ Month
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £20.86 per hour
Job Ref: (phone number removed)
 
Job Responsibilities

• Help improve temporary housing and resettlement services.

• Advise on moving from temporary to permanent housing.

• Check if accommodation is suitable and handle issues.

• Resolve complaints and support tenancy issues.

• Manage complex cases and prepare for legal challenges.

• Follow policies to place people in suitable housing.

• Ensure lettings meet legal and council standards.

• Manage storage and removal of goods.

• Answer accommodation queries.

• Work with teams to find suitable properties.

• Complete necessary housing forms.

• Refer for additional support services if needed.

• Visit households to give advice and manage expectations.

• Support informed housing choices.

• Encourage tenancy compliance and address breaches.

• Review temporary housing use for budget efficiency.

• Investigate abandoned or misused accommodation.

• Manage account closures and key returns.

• Issue notices and work with legal teams.

• Respond to inquiries and complaints promptly.

• Contribute to improving policies and services.

• Maintain positive client and stakeholder relationships.

• Keep accurate service records.

• Participate in relevant projects.

• Ensure health and safety training is attended.

Person Specifications
Must Have:

• Knowledge of homelessness and welfare policies.

• Understanding of housing needs and legislation.

• Experience with frontline services for homeless people.

• Good communication skills.

• Ability to manage workload independently.

• Commitment to equality and understanding diverse needs.

Nice to Have:

• Experience communicating at all levels.

• Ability to relate objectives to services.

• Experience in solving service issues.

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