PROBLEM MANAGER

Problem Manager
London – Permanent | £64,000 – £71,000

VIQU are partnering with a leading Energy Company to recruit a Problem Manager to oversee the end-to-end management of service-related issues across their network. You’ll take ownership of problem identification, root cause analysis, and resolution, collaborating with internal teams, suppliers, and regulators. This role offers the opportunity to drive continuous improvement, build processes, and influence service performance across the organisation.

Key Responsibilities:
• Own and manage the full problem lifecycle, from identification to resolution and prevention.
• Conduct Root Cause Analysis (RCA) and trend analysis to address recurring issues.
• Maintain and improve the Known Error Database (KEDB) and associated documentation.
• Engage with internal teams, suppliers, and regulators to communicate solutions and manage risks.
• Drive process improvements, reporting, dashboards, and alerting to enhance service performance.
• Build a Problem Management community to share knowledge and best practices.
• Assess and mitigate operational and commercial risks associated with recurring problems.

Key Skills & Experience:
• Experience in problem management or ITIL-aligned service management.
• Strong analytical, data-driven problem-solving skills.
• Utilities or energy sector experience preferred.
• Excellent communication, stakeholder management, and influencing skills.
• Ability to translate technical issues into operational and commercial risk awareness.
• Experience with RCA methodologies and trend analysis.
• Resilient, proactive, and able to work under pressure in a fast-paced environment.

Apply now to speak with Phoebe Rees at VIQU IT in confidence: (phone number removed) | (url removed)

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