Housing Services Assistant

As a Housing Services Assistant, you'll be the first point of contact for tenants, leaseholders, and contractors, delivering high-quality advice and support across a range of housing issues. This is a varied and people-focused role based in Hackney.

Client Details

Our client is a resident-led housing organisation committed to maintaining high standards across its estates and delivering excellent customer service. The team works collaboratively to ensure the community thrives and residents feel supported.

Description

• Provide a courteous and informed advice service to tenants and leaseholders.
• Respond to housing enquiries via phone, email, and in person.
• Advise on Housing Benefit and other welfare entitlements.
• Administer garage lettings and report repairs to the local authority.
• Assist with estate inspections and monitor contractor performance.
• Support tenancy sign-ups, changes, and investigations into non-occupancy.
• Promote tenant participation and community engagement.
• Contribute to policy development and performance reporting.

Profile

A successful Housing Services Assistant should have:

• Excellent verbal, written, and interpersonal communication skills.
• Strong organisational skills and ability to prioritise tasks independently.
• Proficiency in Microsoft Office and housing management systems.
• Experience working with the public in a customer-facing role.
• A good general education (5 GCSEs or equivalent).
• Willingness to learn and get involved in all aspects of the organisation's work.

Job Offer

• Hourly rate range 15.40-17.24
• Full-time role based in Hackney.
• Supportive team environment with opportunities for development.
• Direct impact on improving housing services and resident satisfaction.
• A chance to work in a community-focused organisation with real purpose.

This is an excellent opportunity for a motivated individual to develop their skills within the not-for-profit sector. Apply today to join the team as a Housing Services Assistant.