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As a Housing Services Assistant, you'll be the first point of contact for tenants, leaseholders, and contractors, delivering high-quality advice and support across a range of housing issues. This is a varied and people-focused role based in Hackney.
Client Details
Our client is a resident-led housing organisation committed to maintaining high standards across its estates and delivering excellent customer service. The team works collaboratively to ensure the community thrives and residents feel supported.
Description
- Provide a courteous and informed advice service to tenants and leaseholders.
- Respond to housing enquiries via phone, email, and in person.
- Advise on Housing Benefit and other welfare entitlements.
- Administer garage lettings and report repairs to the local authority.
- Assist with estate inspections and monitor contractor performance.
- Support tenancy sign-ups, changes, and investigations into non-occupancy.
- Promote tenant participation and community engagement.
- Contribute to policy development and performance reporting.
Profile
A successful Housing Services Assistant should have:
- Excellent verbal, written, and interpersonal communication skills.
- Strong organisational skills and ability to prioritise tasks independently.
- Proficiency in Microsoft Office and housing management systems.
- Experience working with the public in a customer-facing role.
- A good general education (5 GCSEs or equivalent).
- Willingness to learn and get involved in all aspects of the organisation's work.
Job Offer
- Hourly rate range 15.40-17.24
- Full-time role based in Hackney.
- Supportive team environment with opportunities for development.
- Direct impact on improving housing services and resident satisfaction.
- A chance to work in a community-focused organisation with real purpose.
This is an excellent opportunity for a motivated individual to develop their skills within the not-for-profit sector. Apply today to join the team as a Housing Services Assistant.
