Manager of After Sales Service (Plumber background)

Title Manager of After Sales Service (Plumber background)

Salary 50 - 63K /year + Commutation fee

Location London, United Kingdom

Company One of a global and famous manufacturing company

Main responsibilities

Carrying out repairs and maintenance on TOTO products
Professional and competent customer service
Co-operation with the internal sales department on customer offers (technical aspect)
Documentation of work orders and timely internal reporting
Independent management of external warehouses
Assessment and qualification of warranty claims
Coordination of orders and own service personnel (in terms of efficiency, time, costs)
Contact person for claim support requests to ensure a quick and effective solution
Organizing an after-sales service network
Coordinating technicians to guarantee efficient order processing (territory allocation)
Collaboration on cross-departmental projects
Continuous monitoring of workflows and processes for the purpose of optimization and cost reduction
Management and development of the after-sales service team, including personnel planning and selection, conducting staff appraisals and appraisal interviews, etc.
The company reserves the right to assign the employee according to the abilities any other reasonable tasks, if necessary only on a deputy basis and/or also at a different location, with the same remuneration

Requirements

Valid working visa holder in the UK with no restriction and remaining 2 years
Completed training as a plumber or professional experience and sound knowledge of the plumbing industry
Experiences in managing subordinates
Strong customer and service orientation (with consideration of economic efficiency)
Knowledge of written and spoken English
Flexibility and organizational talent
Willingness to travel
Intercultural competence and strong communication skills
Sense of responsibility, independent and team-orientated work
Good knowledge of MS Office applications
Class B driving licence