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Job Title: Loan Servicing & Recovery Specialist
Location: North London - Hybrid at least 2 days a week in the office
Salary: 45,000-50,000 plus incentives linked to loan book arrears reduction
Hours: Monday to Friday 9:30am to 5.30pm
About the position of Loan Servicing & Recovery Specialist:
Are you an experienced Loan Servicing & Recovery Specialist? We're seeking a talented professional to take full ownership of a large loan portfolio at a growing bridging lender. This is a standalone role with substantial responsibility and significant potential, as the loan book continues to expand.
In this role, you will: Monitor and manage loan performance across a portfolio focused on residential and development-backed assets. Work directly with borrowers to implement structured solutions, including payment plans and term extensions. Handle complex workouts and coordinate with LPA receivers when enforcement becomes necessary. Play a key role in shaping the servicing and recovery strategy of a specialist bridging lender.
This opportunity has the potential to develop into a leadership position
Responsibilities for the role of Loan Servicing & Recovery Specialist:
Loan Portfolio Management:
- Oversee the servicing of a diverse loan portfolio, ensuring accurate records and proactive monitoring of performance.
- Track arrears and defaults, implementing strategies to maintain portfolio quality and reduce risk.
Arrears & Recovery:
- Engage with borrowers in financial difficulty to agree on sustainable solutions such as payment plans or term extensions.
- Lead complex loan workouts and coordinate with LPA receivers where enforcement is necessary.
- Review and assess options for distressed loans, recommending the best outcomes for both business and borrower.
Compliance & Reporting:
- Ensure all activities meet regulatory and statutory requirements, maintaining accurate documentation at all times.
- Produce detailed MI reports and trend analysis to inform decision-making and improve servicing strategies.
- Conduct regular audits and implement quality assurance measures to maintain operational excellence.
Stakeholder & Third-Party Management:
- Build strong relationships with external partners, including valuation providers and legal representatives, ensuring adherence to SLAs and KPIs.
- Participate in governance meetings, preparing agendas and delivering updates on loan performance and recovery actions.
Experience and skills required for the role of Loan Servicing & Recovery Specialist:
- Proven experience in special loan servicing, within bridging or real estate finance.
- Strong track record of managing distressed loans, arrears, and complex workouts, including handling enforcement and coordinating with LPA receivers.
- Solid understanding of loan portfolio management, including monitoring performance, identifying risk, and implementing recovery strategies.
- Experience producing and analysing management information (MI), trend analysis, and reporting to inform strategy and decision-making.
- Excellent negotiation and communication skills, with the ability to engage borrowers effectively and secure positive outcomes.
- Strong case management and documentation skills, ensuring regulatory and statutory compliance.
- Ability to build and manage relationships with third-party suppliers, legal representatives, and other stakeholders, ensuring SLA and KPI adherence.
For more information regarding the role of Loan Servicing & Recovery Specialist, please contact us
Stellar Select is acting as an employment agency and is a corporate member of the REC.
Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.
