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A fantastic opportunity has arisen here at Hotel Xenia, Autograph Collection by Marriott. We are currently looking to recruit a passionate AssistantFront Office Manager to join our Front Office team in our growing luxury boutique hotel.
Position Overview
Reporting to the Rooms Division Manager, theAssistantFront Office Manager is responsible for overseeing all front office operations, ensuring a seamless guest experience. This role includes managing check-ins, check-outs, guest inquiries, and maintaining high service standards. Key responsibilities include supervising the front office team, training and developing staff, handling guest complaints professionally, managing room assignments, and ensuring smooth day-to-day operations. TheAssistantFront Office Manager plays a crucial role in enhancing guest satisfaction, maintaining operational efficiency, and upholding the standards of our luxury boutique hotel.
What we looking for
- Previous experience in front office supervisory role within the hospitality industry, with a strong understanding of hotel operations and systems.
- Proven ability in managing and motivating the front office team, with the ability to drive performance and foster a positive work environment.
- Ability to manage multiple tasks, oversee daily operations, and ensure the front office runs smoothly.
- The capacity to handle guest concerns and operational challenges quickly and efficiently while maintaining a professional attitude.
- Strong verbal and written communication skills, with the ability to interact with guests and team members professionally and effectively.
What we offer
- 28 days holiday including bank holidays.
- World class training and development programmes tailored to enhancing skills.
- Free meals on duty in our colleague dining facilities.
- Uniform supplied and laundered
- Company pension plan
- Staff Parties and Monthly Celebration Party.
- Recommend a Friend Bonus.
- Special discounted rates for 9,000+ Marriott hotels worldwide.
Hotel Xenia, Autograph Collection is a contemporary boutique hotel located in South Kensington, London. Inspired by Xenia the ancient Greek concept of hospitality invites guests to embrace the extraordinary. Replete with 4-star accommodations, 99 guest rooms and suites, an all day dining Italian Restaurant La Terrazza, Living Wall Bar, cigar garden, private dining, and events area, Xenia offers truly unique experience for our guests, a modern, yet comfortable home away from home ambience.
Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.
