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About the Hotel
The Hari is a stylish 5* Luxury Hotel in the heart of Belgravia. The areas of Chelsea, Kensington, and Knightsbridge. A beacon of modern luxury and impeccable service. A destination for locals to love and guests to discover. Our service culture is a link between the traditions of the past and our path to the future. The Hari is committed to environmental and social sustainability, providing guests with an eco-friendly stay. We are proud to hold Silver Accreditation by Earth Check Certified, ranked as the 7th Most Sustainable Hotel in the World (Tripadvisor Travellers Choice Awards 2024), and be a member of the NOW Force for Good Alliance. Since July 2024, weve also been running on 100% renewable electricity through our partnership with NPower.
By joining The Hari, youll become part of a team that values sustainability, innovation, and responsibility, helping us create meaningful experiences for our guests while protecting the planet for future generations.
About the role
As Head Concierge, you will be our guests' and visitors' first point of contact. You will play a key role in managing the concierge team, coordinating daily operations, and delivering a seamless, five-star service experience. This is a hands-on position that requires leadership, attention to detail, and a genuine passion for customer service.
Key Responsibilities:
Oversee and manage the concierge team, ensuring smooth day-to-day operations
Deliver an exceptional front-of-house service to all residents and guests
Handle guest requests, bookings, deliveries, and any concerns with professionalism and efficiency
Maintain strong working relationships with external service providers
Monitor the appearance, cleanliness, and safety of the lobby and common areas
Prepare reports and manage administrative tasks as required
Train, support, and mentor new team members
About You
Previous experience as a Head Concierge or senior front-of-house role, ideally within the luxury hotel or hospitality environment
Strong leadership and interpersonal skills
Excellent communication and organisational abilities
Calm under pressure with a proactive and solution-focused approach
Immaculate personal presentation
What do we offer?
Competitive salary and excellent benefits package
Chiropodist Services Take care of your well-being with professional foot care.
Complimentary Sweets & Drinks Enjoy treats during your shift.
Employee Recognition Program We celebrate and reward your hard work.
Food & Beverage Discounts 50% off on F&B purchases.
Lunch & Laundry Services Provided for your convenience.
Excellent Training & Development Grow your skills and progress in your career
A supportive and dynamic work environment within a luxury hotel setting.
If this sounds like you and you are passionate about providing outstanding customer service to guests and are determined, hardworking, we would like to hear from you
