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- carry out the financial assessments of service users receiving chargeable care services to determine their ability to contribute towards the cost of their care.
- carry out the administrative and financial routines in order to collect care charging income for the Council including; Mosaic upload, billing, statements, dunning, debt chasing, customer account enquiries, reconciliation, refunds, service suspensions, terminations and adjustments.
- Carrying out financial assessments for both residential and non-residential services.
- Using Mosaic to create and amend SDS charges.
- Notification of changes to care charges.
- Carrying out annual reassessment of customers to ensure assessments are up to date.
- Ensuring that changes in service provision e.g suspensions, terminations and cancellations are actioned and customers are correctly billed.
- Ensuring that refund requests are processed
- Debt chasing through telephone following up, dunning letters, preparing write off and referring cases to legal if required.
- Carry out the routines to ensuring income received is correctly allocated to customer’s accounts, unallocated income cleared from both PARIS &CedAR
- Process requests for payment plans, standing order, direct debit and custom card
- To receive and bank all income ensuring the completion of all supporting documents.
- Deal with customer enquiries by phone and occasionally in the Hackney Service Centre, in person, to resolve care charging account queries and provide advice on care charging matters.
- Liaise with other departments and sections on behalf of the customer to resolve charging queries.
- Provide relevant guidance/forms/advice to customers on matters related to charging e.g Care Charging Appeals, Deferred Payments, Third Party Top Ups
- Knowledge and experience of accounting procedures in local authority or equivalent.
- Knowledge and experience of accounts receivable.
- A general knowledge of the Adult Social Care and Care Charging Policy.
- Experience of using Databases & MYOFFICE (Outlook, Word, Excel, E-Docs etc) in the work environment on a daily basis to a competent standard and speed.
- Experience and knowledge of operating financial administrative systems e.g CedAR.
- Experience of effectively communicating financial matters to customers and providing excellent customer services.
- 24 hour one on one specialist consultant based within your geographical area
- 4Recruitment Services Employee Benefits Programme
- Our own dedicated payroll support ensuring you get the full benefits of your payment
