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A leading higher education establishment have an opening for a Finance Assistant to join their enrolment desk. The Finance Assistant role involves supporting the tuition fee process, enrolment activities and related income processes whilst managing enquiries in a face-to-face environment and providing an effective customer service to all students.
- Salary: £31,600
- 35-hour week
- Hybrid role
Finance Assistant responsibilities:
- Acting as a primary member of the enrolment desk for the finance function, working with relevant departments to resolve student queries
- Processing student enrolments, receiving payments and issuing attendance confirmations
- Taking payment via credit card for outstanding tuition fees, ensuring relevant discounts and scholarships have been applied
- Providing an efficient customer-oriented service to all students
- Acting as first point of contact for tuition fee queries and responding appropriately
- Preparing a list of frequently asked questions and posting these to the website
- Providing a proactive approach to new and returning students, ensuring payment methods are in place, available and understood by the students to improve fee collection activities
- Reviewing student finance portals, providing attendance confirmations to ensure that the establishment receive funds without delays
- Ensuring that refunds are dealt with swiftly, updating the relevant schedules accordingly
- Sending out payment links, invoices, direct debit forms, statements, receipts, and payment plans
- Receiving, posting and issuing receipts to students in respect of payments received as requested
- Contributing to the bank reconciliation process, providing cover as required
- Ensuring that advance payments are correctly recorded on the student database portal
- Ensuring that students are invoiced following completion of their enrolment tasks, and that the fees are accurately reflected in the student records system
Finance Assistant required skills/competencies:
- Experience working within a higher education setting desirable
- Use of computer-based accounting systems
- Proficient in using Excel spreadsheets for reporting purposes
Apply today!
