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Temp Life Science Customer Experience Advisor
Our client is a well-established pharmaceutical organisation who enhance and improve the health of millions of people every day and are looking for help with a project.
This exciting role could be an ideal role for a Life Science graduate who has Customer service experience. The successful candidate will have a relevant Life Science background and degree with a strong knowledge of Microsoft Excel.
Hybrid working (8 days per month in Office) | Offices based in Canary Wharf | 14.20ph | 37 hours per week (Monday to Friday) | 6 months temporary
An amazing benefits package includes:
- Weekly pay every Friday
- Easy timesheet accessibility with mobile support
- Up to 29 days annual leave
- Perks at work and discount schemes for all major retailers and over 150 high street stores
- Access to free eye-care vouchers and discounts towards glasses for VDU purposes
- Access to well-being platforms
- FREE access to online LinkedIn Learning courses, there are 1000's of courses and videos available to enhance your learning and skillset, everything from Microsoft systems to soft skills such as delivering great Customer Service
- Temp of the Month awards
- Dedicated consultant to support your job search and offer expert interview tips
Duties of the role:
- Responsible for the day-to-day operation and delivery of the client's main enquiry contact channels and services
- Support day-to-day operation of contact channels (e.g., telephone and emails)
- Support with enquiries including, library and scientific information retrieval services, research support & literary searches
- Ensuring excellent standards of customer experience are in place and maintained for both internal and external customers
- Answering and resolving queries at first contact where possible, providing a clear rationale to the customer as to why first-time resolution cannot be provided and explaining the next steps, if required.
- Logging and monitoring all enquiries via the Portal in line with procedure
- Following up on outstanding enquiries awaiting a response and to escalate where required
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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