Head of Organisational Delivery

Head of Organisational Delivery
Location: London - Vauxhall (on-site for first 3 months, hybrid considered afterwards)
Salary: 47,342
Hours: Full time
Contract: Fixed Term until 1st May 2026
Start Date: ASAP

Are you an experienced and solutions-focused operational leader looking for a role where you can make a measurable impact? We are seeking a proactive Head of Organisational Delivery to oversee organisational systems, performance, and contract delivery across a busy, mission led charity environment.

This is a senior, hands on role working directly with the CEO, providing full oversight of organisational processes, infrastructure, compliance, and reporting requirements. You will ensure that services are equipped to deliver high-quality support across multiple contracts and that organisational performance remains strong, consistent, and aligned with strategic priorities.

• Provide senior oversight across service delivery and organisational performance

• Line manage the Services Manager and support high-quality delivery across contracts

• Lead on organisational KPIs, milestones, reporting cycles, and risk management

• Drive cross-organisational projects to improve systems, processes, and practice

• Coordinate timelines, actions, and implementation across teams

• Oversee contract and grant delivery, ensuring KPIs and commissioner expectations are met

• Lead performance monitoring, data analysis, and reporting

• Manage organisational systems, tools, infrastructure, and operational frameworks

• Ensure policies, procedures, and governance processes are robust and effectively implemented

• Act as senior contact for commissioners, funders, and external partners

• Oversee organisational compliance, GDPR, information governance, and audit readiness

Essential experience:

• Strong background in organisational operations, contract/delivery management, or charity/public service oversight

• Experience managing or supporting senior staff

• Confident managing organisational reporting cycles and deadlines

• Financial awareness, with experience in grant or contract reporting

• Proven ability to implement organisational improvements or systems

• Excellent communication skills, able to build strong relationships with commissioners and partners

• Highly organised, calm, and solutions-focused with strong follow-through

• Ability to work full-time on-site

Desirable experience:

• Knowledge of VAWG, criminal justice, safeguarding, or stalking related services

• Experience working within a small charity

• Experience leading organisational change or embedding new systems

• Driven by impact and committed to improving outcomes for vulnerable people

• Collaborative, supportive, and constructive in approach

• Pragmatic problem solver with a logical mindset

• Inclusive, respectful, and empathetic

• Self-motivated, dependable, and adaptable

• Positive, proactive and delivery-focused