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Senior Sales Support Manager up to 55 000
Location: Clerkenwell
Hybrid
A highly established global furniture manufacturer is looking to recruit a Senior Sales Support Manager to work in their impressive new showroom in Clerkenwell. Looking for a confident and experienced individual to lead and develop a sales support team. The Sales Support Manager will bring a proactive mindset, strong leadership skills, and a keen eye for detail.
Sales Support Manager responsibilities:
- Leading and mentoring a team of Account Coordinators, fostering a culture of accountability, growth, and high performance
- Strategically managing workload distribution to ensure optimal team efficiency and responsiveness to business demands
- Monitoring and driving KPIs, ensuring the team consistently meet and exceeds performance targets
- Collaborating with internal departments to implement new processes that enhance customer experience and operational efficiency
- Acting as the primary escalation point for customer complaints and complex queries, ensuring swift and effective resolution
- Identifying and solving challenges across all areas of sales support, with a proactive and solutions-focused approach
- Maintaining strong relationships with internal teams, external customers, and warehousing partners to ensure seamless communication and service delivery
- Overseeing the production and distribution of key reports (daily and weekly), providing insights to support decision-making and continuous improvement
Sales Support Manager person specification:
- Minimum of 3 years' experience managing a team
- Proven experience in a B2B setting, preferably within logistics or manufacturing, ideally furniture.
- Exceptional attention to detail with consistently high levels of accuracy
- Excellent written and verbal communication skills, with the ability to liaise effectively across departments and with clients
- Strong problem-solving abilities and a solution-oriented approach
- Proficiency in Microsoft Office, particularly Excel and Outlook
Benefits:
- 23 days annual leave + bank holidays (increases with tenure)
- 1 day extra annual leave for birthday
- Company contribution to private pension
- Wellness Allowance
- Cashback Healthcare Scheme
- Cycle to Work Scheme
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
