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Job Title: Service Advisor
Location: North London (Dealership)
Salary: Competitive, plus uncapped bonus/commission
About the Role:
Are you a highly motivated and customer-focused individual with a passion for the automotive industry? AMD Select is partnering with a prestigious and very busy main dealership in North London to find an exceptional Service Advisor to join their thriving aftersales team.
This is a fantastic opportunity for someone who excels in a fast-paced environment and is dedicated to delivering outstanding customer satisfaction. As a Service Advisor, you will be the primary point of contact for customers, guiding them through their vehicle's service and repair journey with professionalism and expertise.
Key Responsibilities:
Customer Liaison: Greet customers warmly, listen attentively to their vehicle concerns, and accurately record all service and repair requirements.
Advisory Role: Advise customers on necessary and recommended work, explain technical information clearly and understandably, and present additional services or products relevant to their needs.
Booking & Scheduling: Efficiently manage the workshop diary, schedule appointments, and ensure optimal workflow for technicians.
Communication Hub: Act as the vital link between customers and the workshop team, providing regular updates on vehicle progress, explaining diagnostic findings, and confirming costs.
Quoting & Invoicing: Prepare accurate service quotes, process payments, and ensure all invoicing is correct and transparent.
Problem Resolution: Proactively address any customer queries or concerns, striving for first-time resolution and ensuring a positive outcome.
Quality Control: Ensure all vehicle documentation is completed accurately and to dealership standards.
Upselling: Identify opportunities to upsell additional services, maintenance plans, or accessories where appropriate, without being pushy.
Dealership Standards: Adhere to all dealership processes, manufacturer guidelines, and health & safety regulations.
What We're Looking For:
Proven Experience: Previous experience as a Service Advisor within a main dealership environment is essential.
Customer Service Excellence: A genuine passion for delivering unparalleled customer service and building lasting relationships.
Communication Skills: Exceptional verbal and written communication skills, with the ability to convey complex technical information clearly and concisely.
Organisational Skills: Highly organised, with excellent time management and the ability to manage multiple tasks efficiently in a high-volume environment.
Technical Aptitude: A solid understanding of vehicle mechanics and common automotive issues is highly desirable.
IT Proficiency: Comfortable using dealership management systems (DMS) and other relevant software.
Professionalism: A professional demeanour, immaculate presentation, and a calm, polite approach even under pressure.
Target Driven: Motivated by achieving and exceeding targets for customer satisfaction and service sales.
Full UK Driving Licence: Required.
Why Join This Dealership?
This is a fantastic opportunity to join a well-established and respected brand known for its commitment to customer service and employee development. You will be part of a supportive team in a modern facility, with excellent earning potential and opportunities for career progression.
To Apply:
If you are a driven Service Advisor ready to take the next step in your career with a leading North London dealership, we want to hear from you!
Please contact Andreia directly at AMD Select to discuss this exciting opportunity further.
