Back to search
About Makers
We are a new and exciting company bringing a fresh approach to the world of chocolate and pastry. Located in the heart of Chelsea, Makers is a chocolate and coffee shop that redefines indulgence by offering dairy-free, gluten-free, and refined sugar-free artisanal chocolates, rustic chic pastries, soft serve, and more, crafted from the finest all-natural clean ingredients. We are dedicated to delivering an unparalleled sensory indulgence and old-school luxury hospitality with the utmost commitment to taste, health, quality, and outstanding customer experience.
The Role
As Store Manager, you will be the face and force behind our boutique running daily operations flawlessly, energising your team, and delivering the exceptional, detail-obsessed service that defines Makers. You will report directly to our Executive Chef, who oversees shop operations, and work closely with him to ensure every aspect of the in-store experience reflects the brands vision. This is a leadership role for someone who is naturally charismatic, obsessively organised, relentlessly positive, and fully committed to excellence.
Start Date: ASAP
Location: Chelsea, SW3
What Youll Do
Customer Experience & Sales
- Deliver genuine, bubbly, fun and luxury hospitality that reflects the warmth and elegance of the Makers brand.
- Capture sales with infectious energy and authentic connection building loyalty and excitement around our products.
- Maintain deep product knowledge and storytelling ability to elevate the customer journey and capture sales.
Team Leadership & Culture
- Lead, train, and inspire a high-performing front-of-house team to consistently embody Makers ethos.
- Recruit with intention and build strong onboarding and training frameworks from day one.
- Create a culture of accountability, kindness, and excellence always leading by example.
- Manage team rotas and scheduling.
Operations & Standards
- Lead the implementation of operational systems, including EPOS, inventory management, and rota/scheduling, while establishing workflows, SOPs, O&M manuals tailored to MAKERS luxury standards.
- Run the store with military precision from daily checklists to visual merchandising.
- Uphold impeccable cleanliness and presentation across every corner of the store, including all back of house areas.
- Oversee inventory and supply chain management you are responsible for ordering with the kitchen and ensuring restocks are timely and waste is minimal.
- Ensure all food safety, health, and hygiene protocols are rigorously followed working with our Food Alert system for checklists, records, incident reporting and improvement etc.
Business & Strategy
- Closely work with Exec Chef and Founder to track budgets, monitor KPIs, and implement smart strategies to grow profitability.
- Continuously assess sales performance, gather customer feedback, and identify areas for innovation and refinement.
Community & Brand Presence
- Act as a local brand ambassador building relationships with neighbouring businesses, regulars, and influencers.
- Plan and execute local outreach to strengthen Makers role in the community and build meaningful connections.
Who You Are
- Obsessed with detail no smudges, speck of dust, stockouts, or crooked labels escapes your eye.
- Naturally bubbly, warm, and full of charm a born people-person with real presence.
- Relentlessly positive and hardworking nothing is beneath you, and you bring energy to everything.
- Highly coachable open to feedback, hungry to grow, and collaborative without ego.
- Clean, organised, and proud of running a tight ship with elegance and care.
- A strong salesperson with the ability to turn every interaction into delight (and revenue).
Experience Required
- 2+ years in luxury retail or hospitality management.
- Proven ability to lead teams, deliver exceptional service, and drive sales.
- Strong grasp of operations, stock, and customer relationship building.
