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Customer Service Officer (Supported Housing Officer)
Southwark, Lewisham & Greenwich (on-site across multiple supported living schemes, Monday to Friday)
Up to £29,000
Hyde is looking for a Customer Service Officer (Supported Housing Officer) to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.
As a Customer Service Officer (Supported Housing Officer) at Hyde, you will oversee and maintain housing services for customers who require additional support to live independently. You will work closely with care and support providers to ensure safe, comfortable and suitable living environments, promoting customer wellbeing and independence across our supported living schemes.
Key Duties
- Carry out regular property inspections, health and safety checks and fire safety compliance activities, ensuring timely follow-up on all actions.
- Provide tenancy management, including viewings, sign-ups, inductions, ASB case handling, and referrals where appropriate.
- Act as the main point of contact for customers on communal services, repairs, maintenance and grounds/cleaning contracts.
- Build and maintain strong working relationships with support providers, contractors, and community stakeholders to achieve effective partnership outcomes.
- Lead on resident engagement, including wellbeing activities, social events and promoting Hyde’s digital agenda.
Why Join Hyde?
Hyde is part of the Hyde group, one of the UK’s leading housing providers, managing and owning around 120,000 homes nationwide. We’re committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference.
As a Customer Service Officer (Supported Housing Officer) we’re seeking someone who can bring:
- Proven experience in housing management, social work, or supported living services.
- Strong communication and interpersonal skills, with empathy for diverse customer needs.
- A proactive mindset and passion for supporting people to live independently.
- The ability to manage tenancies, ensure compliance, and build effective stakeholder relationships.
The Benefits of Joining Hyde
- Excellent pension scheme
- Generous holiday allowance
- Life assurance
- Award-winning flexible benefits platform
- Support for learning and career development
Diversity, Inclusion & Accessibility
Equity, diversity, and inclusion are at the heart of who we are at Hyde. We’re committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves. By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. At Hyde, inclusivity isn’t a one-off initiative — it’s embedded in our culture and central to how we work every day.
As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond.
We reserve the right to close this advert early if a suitable candidate is identified.
