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Housing Liaison Officer
We are recruiting on behalf of our client for the position of Housing Liaison Officer. This is an excellent opportunity for someone passionate about delivering high-quality tenancy services and working directly with residents to resolve issues and improve their housing experience.
Key Responsibilities:
- Deliver high quality, flexible tenancy management services
- Conduct tenancy checks, manage tenancy changes, and support new tenancies
- Handle low-level anti-social behaviour and liaise with relevant agencies
- Conduct pre-termination visits, viewings, sign-ups, and welcome visits
- Provide advice on tenancy issues and housing options
- Ensure tenancy sustainment through effective support and partnership working
- Serve notices and investigate unauthorised occupation
- Undertake visits to tenants and provide tailored support plans
- Monitor and manage cases of vulnerability
- Respond promptly to resident enquiries and complaints
- Maintain accurate records and document management systems
- Stay up to date on tenancy law and housing policy
- Collaborate with internal teams and external partners
- Support performance monitoring and continuous improvement efforts
- Promote and adhere to Health & Safety, Equality & Diversity, and Safeguarding policies
Key Skills and Experience:
- Previous experience in a housing organisation
- Familiarity with housing legislation and social housing systems
- Strong organisational skills and ability to prioritise workload
- Confident using IT systems including Microsoft Office
- Clear communication skills - verbal and written
- Understanding of social housing, tenancy law, and safeguarding
- Ability to work independently and as part of a team
- Positive, proactive attitude with a strong commitment to customer service
