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Specialist Housing Benefits Officer

Specialist Housing Benefits Officer

Red Personnel

Posted 9 days ago, valid for 3 days

London, Greater London EC1R 0WX

£32.54 per hour

Part Time

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Sonic Summary

Red Personnel is seeking a Specialist Housing Benefits Officer for a 4-month hybrid contract based in Fulham, with a competitive rate of £32.54 per hour.
The role focuses on discretionary payments, appeals, and complaints, requiring proven experience in Housing Benefit and Universal Credit.
Key responsibilities include assessing Discretionary Housing Payments, managing complaints, and representing the organization at benefit tribunals.
Candidates should possess strong problem-solving skills and effective communication abilities, with an IRRV Technician qualification being desirable.
This position offers the chance to make a positive impact in public service while working in a supportive team environment.

Specialist Housing Benefits Officer – Appeals & ComplaintsLocation: Hybrid (Office based in Fulham & Remote)Contract: 4 months (with strong view to extension)Hours: Full-timeRate: £32.54 per hourAbout the role:Red Personnel is recruiting on behalf of a respected public sector organisation for a Specialist Housing Benefits Officer with a focus on discretionary payments, appeals, and complaints. This role offers the chance to work within a supportive team delivering critical housing and council tax benefit services to local residents.Key responsibilities:

Accurately assess Discretionary Housing Payments, Council Tax Support, and benefit appeals
Investigate and manage Stage 1 and Stage 2 complaints, including MP and Councillor enquiries
Represent the organisation at benefit tribunals
Keep up to date with legislative changes and maintain procedural guidance
Identify and prevent fraudulent claims in line with policy
Collaborate with Housing, Revenues, and Resident Access teams

Candidate profile:

Proven experience in Housing Benefit, Universal Credit, and discretionary benefits
Skilled in appeals, complaints handling, and tribunal representation
Strong problem-solving and decision-making skills
Empathetic and clear communicator
IRRV Technician qualification or equivalent desirable

Why apply?

Competitive hourly rate of £32.54
Hybrid working with office base in Fulham, offering flexibility
Opportunity to make a positive impact in public service
Contract with potential for extension

To apply, please contact imran Makda at Red Personnel today to discuss this exciting opportunity.

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