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Job Advertisement: Temporary Customer Support Specialist - Tech
Are you passionate about delivering exceptional customer support? Do you thrive in a fast-paced environment and enjoy making a difference? Our client, a leading ultra-fast growth tech organisation, is looking for an enthusiastic Temporary Customer Support Specialist to join their dynamic team! If you have a knack for resolving issues with confidence and professionalism, we want to hear from you!
About the Role:
As a Temporary Customer Support Specialist, you will be instrumental in assisting a diverse range of users, including clients, apprentices, and internal staff. Reporting directly to the Senior Manager of Support Services, your primary responsibility will be to tackle support issues using Intercom, ensuring every interaction is characterised by clarity, empathy, and urgency.
- Job Title: Temporary Customer Support Specialist (using Intercom)
- Start Date: ASAP
- Duration: Ongoing - potential temp to perm
- Location: Paddington
- Pay: 18 - 21 p/h / 35,000 - 40,000
Work Arrangement: Hybrid working - 3 days in the office and 2 days from home. Thursdays and Fridays will need to be office-based.
Key Responsibilities:
- Respond to Support Tickets: Handle inquiries via Intercom, delivering clear and timely assistance to apprentices, employers, and internal teams.
- Problem Solving & Troubleshooting: Investigate user-reported issues, replicate scenarios, and follow structured troubleshooting guides with confidence.
- Technical Ticket Writing: Accurately document findings and next steps while adhering to internal guidelines.
- Build Trust: Maintain strong communication with customers, addressing sensitive or escalated issues with professionalism.
- Manage Volume: Efficiently prioritise and manage a high volume of tickets while maintaining service standards.
- Role Model: Set a standard for tone of voice, responsiveness, accountability, and support quality within the team.
- Become a Product Expert: Deepen your understanding of all features and keep up with product releases to refine support approaches.
- Proactive Improvement: Share feedback and ideas to enhance customer experience and internal workflows through a data-driven approach.
What We're Looking For:
- Experience: A minimum of 2 years in customer support, client service, or helpdesk roles, with at least 1 year in a tech specialist capacity-preferably within education or training environments.
- Communication Skills: Strong background in client communication, with the ability to build trust and manage expectations effectively.
- Written Proficiency: Excellent written communication skills, fluent in Plain English, able to explain complex topics clearly.
- Tech-Savvy: A strong interest in technology-enabled products and eagerness to learn.
- Problem-Solving Skills: Strong reading comprehension and the ability to navigate complex requests.
- Volume Management: Experience managing high ticket volumes while upholding service excellence.
Why Join Us?
- Dynamic Environment: Be part of a rapidly growing organisation where your contributions are valued.
- Team Spirit: Collaborate with a passionate team dedicated to raising the bar for support quality.
- Professional Growth: Seize the opportunity to learn and lead in a role that encourages continuous improvement.
If you're ready to bring your expertise and enthusiasm to our client's team, apply now! Together, we can create a remarkable customer experience!
To Apply: Please email your CV to (url removed).
Join us and make a difference today!
Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
