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Trade Counter Sales Assistant
Location: West Hampstead, NW6
Salary: £32,000 - £34,000
Hours: Monday - Friday 8:00am - 6:00pm, Alternate Saturdays 7:00am - 1:00pm
We are a well-established, family-owned builders’ merchant looking for a friendly and knowledgeable Trade Counter Sales Assistant to provide excellent customer service and ensure the smooth running of our busy trade counter.
Benefits:
- Pension scheme
- Group life assurance up to 3x salary (subject to length of service)
- Complimentary breakfast daily
- Staff discount
- Cycle to work scheme
- Employee Assistance Programme
- Long Service Awards
- 20 days of annual leave plus bank holidays
- Your birthday off, every year
Responsibilities:
- Provide a warm, professional welcome to all customers, offering knowledgeable advice and assistance.
- Manage in-store deliveries, both incoming and outgoing.
- Handle telephone enquiries promptly and communicate effectively with both customers and team members.
- Process customer orders and assist with stock replenishment.
- Respond positively and efficiently to customer requirements.
- Support periodic stock counts as needed.
- Picking for deliveries and online orders.
Requirements:
- Proven experience in delivering exceptional customer service in the construction/builders merchant industry.
- A ‘can do’ attitude.
- Solid knowledge of hardware products and building materials would be an advantage.
- Strong communication skills with a confident, customer-first approach.
- A team player who thrives in a busy, fast-paced environment.
- Ability to manage tasks efficiently and remain motivated under pressure.
