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Location: 1 Catford Road, Catford, London, Greater London, SE6 4RU
Start Date: ASAP
Contract Duration: 3+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay rate: £ 17.23 per hour
Job Ref: OR11265
Responsibilities
The role involves providing customer-focused, efficient, and effective administrative and clerical support to the Children’s Social Care workforce. Key responsibilities include:
- Delivering high-volume, routine administrative tasks to support effective and efficient service delivery within Children’s Social Care.
- Facilitating office organization and communication within social work teams and across the Children’s Social Care division.
- Supporting the accuracy, maintenance, and development of data and information systems in response to changing needs.
- Receiving, sorting, and distributing incoming and outgoing post, including electronic systems.
- Maintaining electronic or paper filing systems using key systems like LCS, EHM, and ContrOCC.
- Supporting the organization and delivery of events, training courses, statutory visits, meetings, and case conferences.
- Managing basic internal queries and information requests.
- Undertaking ICT and mobile phone requests, training new staff, setting up user accounts, and maintaining communication lists.
- Raising Purchase Orders and processing invoices.
- Supporting Business Continuity and Health & Safety processes and maintaining corporate registers or contract lists.
- Collating information for complaints and Freedom of Information requests.
- Supporting the organization of induction and training sessions for new staff.
- Providing a comprehensive reception function when required and managing enquiries professionally.
- Issuing stationery, supplies, and other equipment following standard approval processes.
- Receiving deliveries and checking goods against purchase order forms.
- Maintaining storage spaces and public areas, ensuring compliance with Health & Safety requirements.
- Managing routine customer enquiries and providing basic information on services and procedures.
- Creating, maintaining, and updating customer information on systems and databases.
- Arranging payments to customers in accordance with Council financial regulations.
- Booking appointments for customers using the Council’s electronic room booking system.
- Producing and distributing public information materials.
- Booking interpretation and translation services as requested.
- Extracting basic information from systems or databases and providing reports to managers.
- Providing basic project management support as requested.
- Ensuring highly sensitive information is dealt with appropriately.
- Working flexibly within teams and across the business support Hub to provide cover for other officers as required.
The ideal candidate will possess the following skills, knowledge, and experience:
- Knowledge of administrative and business support processes.
- Working knowledge of business administration in the public sector.
- Knowledge of handling sensitive data and information, particularly in relation to the Data Protection Act 1998 and General Data Protection Regulations 2018.
- Awareness of financial procedures and regulations, Health & Safety Regulations, and good customer service provision.
- Ability to deliver a wide range of administrative, business support, and customer contact processes.
- Ability to work effectively under supervision and deliver allocated tasks within a changing environment.
- Discretion in dealing with sensitive and confidential information.
- Ability to work on own initiative and identify when to seek advice or refer issues to a senior officer.
- Good ICT skills, including spreadsheets, databases, and word processing.
- Effective verbal and written communication skills with a good level of numeracy.
- Well-developed customer care skills and the ability to maintain good relationships with internal and external partners.
- Well-developed organizational and time management skills.
- Demonstrable experience of providing high-quality administrative service and dealing effectively with the public.
- Experience of working within a busy team and handling confidential issues effectively.
- Experience in prioritizing and organizing conflicting workloads in a pressurized environment.
- Experience of liaising effectively with both statutory and non-statutory agencies.
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