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Job Title: Senior Business Support Officer
Location: Wandsworth, Hybrid working once training completed (3 days remote / 2 days office)
Hourly rate 20.03 PAYE / 26.53 UMB Per Hour
Contract Length: 3-month contract (possibility of extension)
Working Pattern: Full Time, Monday - Friday, 36 hours
ASAP Start
About the Role
We are seeking a Senior Business Support Officer to join our dynamic Business Support team within the Housing and Regeneration Directorate. This is an exciting opportunity to play a key role in delivering high-quality administrative and business support services across two forward-thinking councils.
As part of the Richmond/Wandsworth Shared Staffing Arrangement, you'll work in an innovative environment that values adaptability, collaboration, and continuous improvement. We invest in our people and offer excellent opportunities for professional development and progression.
Key Responsibilities
- Manage and monitor enquiries from elected Members, complaints, and Ombudsman cases.
- Administer Freedom of Information and Data Protection requests, ensuring compliance and providing expert advice.
- Coordinate departmental reports and responses to Council questions.
- Support the Departmental Management Team with diary management, correspondence, and project assistance.
- Produce accurate statistical and performance reports.
- Oversee processes such as eviction case administration and participation in the Council's Check Before Contact Register.
- Ensure confidentiality and deliver exceptional customer service to residents, officers, and external agencies.
About You
We're looking for someone who is:
- Highly organised, detail-oriented, and able to manage competing priorities under pressure.
- Skilled in communication, with the ability to engage diplomatically and effectively with diverse stakeholders.
- Proficient in Microsoft Word and Excel (advanced level) and experienced with Access and PowerPoint.
- Knowledgeable about Data Protection and Freedom of Information legislation and SAR processes.
- Analytical, with strong numerical and problem-solving skills.
- A team player who values collaboration and confidentiality.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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