Relief Store Manager

Position: Store Manager - Self StorageLocation: North-West & West London branchesSalary: £36,411?per annum + Bonus + Benefits

• Established national storage provider with a reputation for competitive pricing and exceptional availability

• Generous performance bonus, staff discounts and comprehensive benefits

• Structured career-development programmes and clear promotion paths

As Store Manager, you will be responsible for:

• Team Leadership: Recruit, train and mentor a customer-focused team; set clear performance objectives and deliver regular feedback.

• Operational Management: Oversee day-to-day branch operations, including unit allocations, inventory control, maintenance and health & safety compliance.

• Sales & Revenue: Develop and execute strategies to maximise occupancy and ancillary revenue (insurance, packing materials, etc.); monitor KPIs and implement corrective actions.

• Customer Experience: Ensure every customer receives personalised guidance—conduct site tours, resolve enquiries or complaints, and maintain high satisfaction scores.

• Financial Oversight: Manage budgets, control expenses and drive profitability through cost-effective process improvements.

• Reporting & Analysis: Produce weekly and monthly performance reports; analyse trends to inform staffing, marketing and promotional activities.

• Facility Upkeep: Coordinate regular inspections, arrange repairs and upgrades, and liaise with external contractors to maintain a secure, clean environment.

• Demonstrable success hitting sales targets and KPIs in a retail or service environment

• Strong organisational skills with an eye for detail and process optimisation

• Excellent communicator, able to present data and insights to senior management

• Proactive problem-solver, committed to delivering outstanding customer service

• Ability to work flexible hours, including occasional weekends, to support branch needs

• Competitive salary with performance-based bonus

• Staff discounts, healthcare options, pension contributions and more

• Structured training, mentoring and clear routes to progression