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Income Officer (Housing Benefits and Planning)

AKTON Resourcing Ltd
Posted 19 days ago


Contract type

Part Time

Income Officer (Housing Benefits and Planning)


�17.23 Per Hour

Job Role

Be the first point of contact for the Council in respect to all service charge billing and collection queries. By negotiating payment plans and deciding on which cases to instruct legal to sue, the post holder is directly responsible for the revenue income stream into SHS and the HRA.

Lead and be the first point of contact on all issues relating to the recovery of revenue service charge and major works service charges of leased housing revenue account portfolio.

Principal Accountabilities

To deliver excellent professional and specialist services to residents in line with the Council's vision, values, resources, strategic and service priorities.

To manage homeownership accounts and maximise collections by way of an individual portfolio in accordance with prevailing legislation relevant to service charges and homeownership management, particularly in the public sector. To have an in-depth knowledge and understanding of the Landlord and Tenants Acts 1985 and 1987, the Housing Acts 1985, 2004 and 2008 and the Housing and Planning Act 1986. Remain up to date with professional standards and current best practice.

To be the first point of contact for the Council in respect to homeownership queries. To manage, investigate and respond to queries for homeowners and other departments when required. To proactively monitor, manage and maximise the overall collection of service charges for Homeownership Services. Be the post holder is directly responsible for the service charge income stream of their portfolio into exchequer services and the HRA and will have a direct influence on the monthly income and arrears totals which are reported to senior management at the corporate income and debt meetings.

To be responsible for managing accounts through the arrears process using both automatic and manual processes in line with the debt pre-action protocol. To negotiate payment plans and have a thorough knowledge of the pre-action protocol process and be directly responsible for selecting individual cases to go through to litigation.

Be directly responsible for managing, investigating and responding to customers complaints and queries by providing specialist technical advice on customers' enquiries, information and applications by telephone, written correspondence, or face-to-face, accurately maintaining customer accounts.

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