Parking Complaints Officer

As a member of the Parking debt and complaints team, they deliver a timely and effective service for the Parking and Network Management team and the wider council.

The post holder will be expected to produce work to a consistently high standard and to use their experience, knowledge and aptitude to the weigh up the evidence in each case, whether is a complaint, a members enquiry or an appeal against a Penalty Charge Notice (PCN) at the warrant stage where Enforcement Agents have been engaged,As well as reconciling and monitoring parking income and Enforcement Agent performance.

Such as responding to Statements of Truth (SOT); N244, Liaising with TEC, Local county court Liaising with Enforcement agencies and Breathing Space, DRO. Dealing with the correspondence and stage 1 complaints at the Warrant of Control (WoC) stage. Knowledge of the parking legislation, including CPR 75

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