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Kronos Support Analyst
Based out of any UK office - Hybrid work set up
45,000 - 56,700 + Package
1 year FTC
Brief
Kronos Support Analyst needed for a well-known Facilities Management organisation based out of any UK office on a very much hybrid work set up who are looking to employ an experienced and well-rounded
Kronos Support Analyst on a 1-year FTC.
The successful candidate will be based within the Support Functions team, acting as the technical lead for the migration of Kronos Workforce Central (on premise, Time & Attendance solution) to UKG's SaaS solution, UKG Pro Workforce Management.
Additionally, the role will be incorporated by providing BAU support for the existing Kronos Workforce Central solution deployed across the business.
Traveling to sites may be required to provide first and second line support, administration, and training.
Benefits
- Salary: 45,000 - 56,700 per annum
- 25 day's holidays
- Variable annual bonus based 5-15%
- Pension Plan
- Career Progression
What the role entails:
Some of the main duties of the Kronos Support Analyst will include:
- Lead configuration workshops for Kronos Time & Attendance System.
- Lead business engagement and data validation workshops to gain understanding of HR data and requirements for the solution.
- Develop and oversee new client configurations within the solution, review configuration changes and support queries raised which include but are not limited to, reviewing pay rules, works rules, combination rules etc.
- Provision of training to new users and maintenance of training documentation.
- Lead and document internal system integration testing and user acceptance testing activities for new configurations, system changes and the migration to the SaaS solution.
- Monitor and maintain interfaces between the HR, reporting, and time & attendance solutions.
- Escalation and management of issues with the third-party Kronos support provision
- Creating and updating SOP's and supporting the transition into service
What experience you need to be the successful Kronos Support Analyst:
Technical Experience with Kronos
- Hands-on configuration of Kronos Workforce Central (WFC) or Workforce Dimensions (WFD), including: pay rules, work rules, and shift rules, accrual policies and leave management, scheduling templates and shift patterns
- Experience with Kronos reporting tools (Workforce Analytics, HyperFind queries, custom reports)
- Understanding of Kronos integrations with HRIS, payroll, and ERP systems (e.g., SAP, Workday, PeopleSoft)
- Troubleshooting Kronos system errors, security roles, and data inconsistencies.
Analytical & Reporting Skills
- Ability to analyse workforce data for trends, compliance, and efficiency improvements.
- Experience creating dashboards and performance metrics for labor utilisation.
- Strong skills with Excel, data analysis, and pivot tables.
- Experience preparing audits for timekeeping compliance.
Stakeholder Support & Training
- Supporting HR, Payroll, and Operations teams in using Kronos effectively.
- Documenting processes, creating user guides, and delivering end-user training.
- Serving as the liaison between IT, HR, and Payroll for Kronos issues.
General Qualifications
- Years of experience: Typically, 2-5 years with Kronos systems in an analyst or administrator role or similar
- Experience with system upgrades, patches, and testing.
- Strong problem-solving and communication skills.
This really is a fantastic opportunity for a Kronos Support Analyst to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out!
Services advertised by Gold Group are those of an Agency and/or an Employment Business.
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