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After Hours Business Travel Consultant
Our client is looking for a skilled and calm problem-solver to join their specialist out-of-hours travel team. As an After Hours Business Travel Consultant, you'll support VIPs, corporate executives, and high-profile clients when they need it most-outside normal office hours.
You'll handle urgent travel disruptions, last-minute bookings, and complex international itineraries with confidence and discretion. This role is fully remote and ideal for experienced consultants who thrive in high-pressure situations and enjoy working independently.
After Hours Business Travel Consultant - What will I be doing?
- Responding to urgent travel requests and itinerary changes during out-of-hours shifts (Monday-Friday 18:00-08:30, weekends, and UK Bank Holidays), working 4 shifts per week (typically 2 midweek and 2 weekend)
- Booking flights (including private and commercial), hotels, ground transport, and rail for global travel
- Managing travel disruptions and emergencies with practical, fast solutions
- Issuing, reissuing, and recalculating international and domestic airfares
- Providing a seamless continuation of service from the daytime travel team
- Advising clients with expert knowledge and maintaining high customer service standards
- Monitoring global events and offering relevant travel risk insights to senior management
- Supporting quality control processes when call volumes allow
After Hours Business Travel Consultant - What experience do I need?
- Proven experience in a TMC environment handling corporate, VIP, or media travel with at least one year's experience in OOH.
- Proficiency in GDS platforms - Sabre
- Strong international fares and ticketing knowledge, including CAT35 and negotiated fare deals
- Experience issuing and amending complex itineraries
- Fares & Ticketing Level 1 & 2 qualifications (or equivalent practical experience)
- Excellent geographical knowledge and understanding of global travel logistics
- Confident using Microsoft Outlook, Word, and Excel
- Calm, empathetic approach under pressure-especially during client emergencies
- A proactive, flexible mindset with a drive to deliver top-tier service even in challenging situations
- Awareness of global news and potential travel disruptions
After Hours Business Travel Consultant - What else do I need to know?
This is a fully remote role with initial training in London. Competitive salary with benefits including:
- Healthcare Cash Plan
- Private Dental Plan
- Employee Assistance Programme
- Life Insurance
- Perkbox - discounts and deals
