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Our client, a luxury hotel group with some of the most prestigious hotels worldwide, is looking for a French-speaking Reservations Agent to join their central London's Head office. In this role, you will deliver excellent service to their French and English-speaking clients regarding room reservations.This is a permanent and hybrid opportunity working on a shift pattern basis.
Your responsibilities will include:
- Managing and processing room reservations received via phone and email
- Being commercially aware by finding upselling and cross-selling opportunities to increase room revenue
- Handling overdue payments and any cancellation requests, in compliance with the company's terms and conditions
- Supporting other departments with administrative tasks when required
About you:
This is a fantastic opportunity for a proactive French and English fully fluent speaker with previous experience in hospitality and experience dealing with reservations/bookings to join a well-established organisation with great benefits and career progression opportunities.
Profile:
- Fluency in French and English, written and spoken
- Previous experience in hospitality, ideally luxury hospitality
- Previous experience dealing with reservations or bookings
- Strong administrative and communication skills
- Excellent attention to detail
To apply, please send your CV in English and in Word format to Ismael. languagematters is acting as an employment agency in relation to this vacancy.
