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Our client, a leading travel company based in London, is seeking an enthusiastic and skilled Groups Operations Executive to join their dynamic team. This exciting opportunity offers a competitive salary and a hybrid work arrangement, allowing you to balance your time between the office and working from home.
As a Groups Operations Executive, you will play a crucial role in ensuring the smooth operation of our client's group travel services. Your primary responsibility will be to liaise with clients, suppliers, and internal teams to coordinate all aspects of group travel, from initial enquiries to post-trip follow-ups. You will be responsible for managing group bookings, creating itineraries, and ensuring that all arrangements meet our client's high standards of quality and customer service.
To excel in this role, you must be fluent in both English and French, as you will be communicating with clients from various French-speaking countries. Your exceptional communication skills, attention to detail, and ability to work well under pressure will be essential to your success in this fast-paced environment.
Key responsibilities:
- Managing group travel enquiries and bookings
- Liaising with clients, suppliers, and internal teams to coordinate travel arrangements
- Creating detailed itineraries and ensuring all aspects of the trip are well-planned
- Monitoring and updating booking systems to ensure accuracy and efficiency
- Providing exceptional customer service to clients throughout the booking process and during their trips
- Assisting with the resolution of any issues or complaints that may arise
The ideal candidate will have:
- Fluency in both English and French
- Previous experience in the travel industry, particularly in group travel operations
- Strong organisational and time management skills
- Excellent problem-solving abilities and a proactive approach to finding solutions
- Proficiency in using booking systems and Microsoft Office applications
- A passion for travel and a commitment to providing outstanding customer service
In return for your skills and dedication, our client offers a competitive salary, a friendly and supportive work environment, and opportunities for professional growth and development within the company. The hybrid work arrangement allows for a better work-life balance, with the option to work from the comfort of your home for part of the week.
If you are a highly motivated, French-speaking professional with a passion for travel and a desire to excel in a fast-paced, customer-focused environment, we encourage you to apply for this exciting opportunity. To be considered for the role, please submit your application via our website using the provided application form. Join our client's team and embark on a rewarding career in the travel industry!
