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Out Of Hours Business Consultant

Out Of Hours Business Consultant

Broster Buchanan Ltd

Posted 17 hours ago, valid for 16 days

London, Greater London EC2V7NQ, England

Full Time

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Sonic Summary

The Out of Hours - Senior Business Travel Consultant position is a full-time permanent role with home working options, requiring 4 shifts per week, typically including 2 midweek and 2 weekend shifts.
The role involves assisting customers with travel disruptions and urgent bookings, maintaining high levels of customer service, and working effectively within a team.
Candidates should have experience within a Travel Management Company (TMC) and possess knowledge of Native Sabre and Amadeus, as well as excellent ticketing and fares knowledge.
A minimum of 2 years of relevant experience is required, along with strong organizational skills and the ability to provide innovative travel solutions under pressure.
The salary for this position is competitive and commensurate with experience, reflecting the level of expertise required for the role.

Out of Hours - Senior Business Travel ConsultantLocation: Home WorkingHours of Work: 4 shifts per week, typically 2 midweek and 2 weekend. Full-time permanent. Various shift patterns. Monday – Friday 1800-0830. Weekends and UK Bank Holidays A great opportunity to join a Global Travel Management company as an Out of Hours Business Travel Consultant.This role will support the travel operation out of hours by providing assistance to customers whose travel has been disrupted, or who need to make urgent travel bookings. Job requirements:

Answering calls and emails from clients in a polite, efficient, and professional manner
Offering expert advice in all aspects of travel
Maintain the outstanding level of customer service provided by the ‘day’ team.
Work as part of an efficient team, communicating effectively both internally and externally.
To issue, re-issue and perform re-calculations of international and domestic airfares.
Sourcing the best and most cost-effective worldwide routes booking all flights, rail, hotel, and all ground products
Providing additional Quality Control to day team processes when call volumes permit.

Provide ‘risk analysis’ of global travel news and communicate to Senior Management as appropriate Skills Required:

Knowledgeable in Native Sabre and Amadeus
Experience within a TMC
Excellent fares knowledge, Cat35 and Route Deals
Excellent ticketing experience.
Fares & Ticketing Level 1 & 2 (or equivalent experience) essential
Knowledge of Microsoft products, including Outlook, Word, and Excel
Possess good geographical and product knowledge of destinations and airlines.
On the pulse with world events and likely travel implications
Good organisational skills and excellent customer service & communicative abilities are essential.
Flexible approach and desire to think ‘outside of the box’ to provide innovative travel solutions in times of increased stress for our clients.

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