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Do you have up to 3 years experience tailor making holidays to South and/or Southeast?
We are working with a niche company who are looking for someone to join their team, someone who has a real passion for this part of the world
JOB PURPOSE
Help customers have a genuine travel experience as part of their holidays in South and Southeast Asia.
MAIN ROLES & RESPONSIBILITIES:
- Working within an experienced Travel Team to provide top-class service that builds upon clients' understanding of their needs.
- Use the framework of the sales process to create an adventure, communicate the value, build excitement, and provide reflection. You will be expected to meet top-level (challenging) booking targets while receivingexcellent customer satisfaction scores & developing long-term relationships that ensure clients return for future holidays and generate referrals.
SECONDARY RESPONSIBILITIES:
- Work with the rest of the Travel Team to improve the service provided.
- Help the Product Team to improve the holiday 'product' provided.
- Support the marketing teams to produce content.
- Build relationships with our Travel Agent partners.
POSITION REQUIREMENTS:
- A passion for, and strong knowledge of, South and South East Asia - Japan would be a bonus
- Relevant travel industry sales experience, ideally with 2-3 years of selling holidays to South and/or South East Asia.
- A desire to focus on sales within your medium-term career progression.
- Natural communication skills, with an ability to build relationships.
- Excellent telephone communication skills.
- A customer-focused approach.
- A positive and energetic outlook, with a willingness to put yourself out of your comfort zone.
- Good organisation skills
- Good general literacy.
- A desire to learn and be proactive in doing so.
- A passion for providing something extraordinary.
TRAINING THAT WILL BE GIVEN:
- The job will start with a month's intensive training, focusing on the company sales process and helping our customers push their comfort zones and have a holiday adventure.
The package:
Salary will depend on the level of experience but will fall within the below range:
33-40k + up to 4.2k Team Bonus
- One two-week familiarisation trip per year
- Annual personal flight allowance to one of our destinations
- 23 days holiday each full calendar year, in addition to the usual statutory holidays.
- A day off for your birthday
- Pension Contribution of 3%
- Employee Assistance platform with access to free GP and counselling services, an optional healthcare plan, and discounted shopping
- Regular team lunches and socials
WORK HOURS:
9-5.30 Monday to Friday, with the following stipulations:
- Work one Saturday in eight with a weekday off in lieu
- Hybrid - 4 Days office, 1 day wfh
