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Job Title: Volunteer Coordinator
Industry: Charity
Location: Westminster
Contract Details: Permanent
Salary: Up to 33,000 DOE
Benefits: London weighting, 34 days annual leave (inclusive of bank holidays), contribution pension scheme
Responsibilities:
- Provide efficient and accurate volunteer administration, ensuring smooth coordination across the volunteer lifecycle.
- Process new starter and leaver information, including volunteer agreements, references, checklists, and right-to-volunteer documentation.
- Maintain accurate volunteer records in line with GDPR and organisational policies.
- Coordinate volunteer inductions and ensure supervision is in place.
- Act as a point of contact for general volunteer enquiries, referring matters to the relevant service manager or supervisor where appropriate, and liaising with the People Services team as needed.
- Monitor the volunteer inbox and maintain up-to-date volunteer resources such as handbooks and general information folders.
- Manage the volunteer expenses process and support the volunteering budget where relevant.
- Contribute to the review and development of volunteering policies and procedures, including risk assessments.
- Coordinate volunteer training and development activities.
- Maintain training records and ensure volunteers complete core training.
- Provide informal support and check-ins with volunteers and collaborate with the People Services team to ensure appropriate learning opportunities are available.
- Support volunteer recruitment processes, including drafting role descriptions, uploading adverts, and liaising with service managers on interviews.
- Help assess candidate suitability and ensure pre-volunteering checks (e.g. references, DBS) are completed.
- Help promote volunteering opportunities through local networks and online platforms.
- Collaborate with the People and Learning Coordinator to prepare regular reports and dashboards (e.g. recruitment, retention, training, hours, EDI) to support evidence-based decisions.
Requirements:
- Significant experience in effectively managing volunteers, including recruitment, induction, supervision, and retention.
- Strong understanding of volunteering policies, processes, and best practices, with awareness of relevant employment legislation.
- Excellent interpersonal and communication skills (verbal, written, and presentation), with the ability to build positive relationships and adapt communication style for diverse audiences.
- Highly organised and proactive, with strong planning skills and the ability to manage competing priorities, rotas, and deadlines effectively.
- Experience in coordinating volunteer services, including facilitating meetings, overseeing rotas, and managing a small budget.
- Ability to design and deliver induction and training sessions for volunteers, and to organise ongoing development opportunities.
- Proficiency in IT systems, including Microsoft Office and experience using volunteer management systems such as Better Impact (or similar).
- Ability to produce clear, well-presented reports, newsletters, and other written materials to support volunteer engagement and communication.
Desirable:
- ILM Level 3 Award in Management of Volunteers
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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