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- Design, write, edit and test clear, compelling in-product language to help users and teams meet their goals. This includes product flows, interface language, education materials, product names, navigational nomenclature, terminology, taxonomies and other content across our client’s products and experiences.
- Apply systems thinking to the product, whether it’s defining extensible design system guidance, conducting audits of existing experiences or creating information architecture.
- Use your familiarity with how code works in software. This may involve doing things like reviewing code to ensure the in-product language is as intended, or creating the logic to personalize the experience for a user.
- Collaborate daily with peers across disciplines, including engineering, design, research, marketing and data science, to take products from conception to launch.
- Partner with our internationalization team to ensure product experiences are of the highest quality in every language.
- Demonstrate sound judgment and help shape product narratives, along with team direction and strategy.
- Independently and proactively identify and work on projects that span multiple teams.
- Strategy Development and Execution: Develop and implement go-to-channel (GTC) strategies to enhance product sales, including conducting path-to-purchase analysis, understanding customer behavior, identifying key touchpoints, and optimizing the customer journey.
- Sales and Launch Readiness: Align and define annual and lifetime sales goals across various channels, ensuring all necessary resources and capabilities are in place.
- Customer and Market Insights: Develop and execute strategies for managing customer feedback, ensuring that customer needs are met and feedback is incorporated into product development.
- Cross-functional Collaboration: Work closely with global and regional sales leaders to develop and execute sales plans, ensuring effective communication and collaboration with cross-functional teams
- Regional and Global Alignment: Develop and implement regional sales strategies that align with the global category plan.
- Compliance and Optimization: Ensure compliance with local regulations and laws that enable sales in the region.
- 5+ years’ experience in UX writing.
- Examples of finished wireframes, or design mocks co-authored using design tools, that have been used to drive decision-making within a team.
- Ability to simplify and communicate complex ideas to broad audiences in a compelling way.
- Familiarity with tools for managing and updating content at scale.
- Examples of work in design systems and systems thinking.
- Demonstrated experience leading projects with minimal direction and handling a large degree of ambiguity.
- Bachelor's degree in Business, Marketing, or related field.
- Design writing,
- Editing
- Experience in category management, sales strategy, or a related field within digital content and products.
- Experience with consumer research and proficiently using data and insights to inform product, Go-To-Market and Go-to-Channel strategy.
- Experience collaborating, and working in a cross-functional environment. Analytical skills and experience with market research and data analysis.
- Experience in conducting path to purchase, sales competitive analysis and identifying opportunities for differentiation.
- Experience developing sales strategies and evaluate sales opportunities that help develop and grow the category.
- Experience presenting, and influencing and persuading stakeholder
- Experience working independently and adapting in a fast-paced, entrepreneurial, ambiguous and fluid environment, identifying and escalating issues early and often.
