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Consumer Care Advisor
Location: London
Salary: 25,584 per year
Hours: 40 paid hours per week (Monday-Friday 9am-6pm, Saturday 9am-4pm)
About the Role:
We are looking for a friendly and empathetic Consumer Care Advisor to join a dedicated team. In this role, you'll be the first point of contact for consumers, handling queries and complaints across a range of products. You'll ensure every consumer receives the high level of care and support expected, working closely with internal teams to resolve enquiries efficiently and effectively.
This is a fantastic opportunity for someone with excellent communication skills, a problem-solving mindset, and a passion for customer care.
Key Responsibilities:
Handle consumer queries and complaints across multiple channels, providing personalised solutions.
Liaise with internal teams on order management and product-related questions.
Deliver empathetic, friendly, and professional support at all times.
Take ownership of each customer journey, ensuring resolution in line with procedures.
Maintain accurate records and data within CRM systems.
Skills & Experience Required:
Strong written and verbal communication skills in English.
Experience in customer care, ideally within the food or FMCG sector.
Ability to problem-solve, adapt communication style, and deliver solutions.
IT literate with Google Suite and Microsoft Office; CRM experience (e.g., Zendesk) is a plus.
Flexible and positive approach to shift working.
Self-motivated, team-oriented, and enthusiastic about delivering excellent customer service.
Fun-loving and ready to contribute to a positive working environment!
Why Join Us?
We offer a vibrant, sociable, and supportive working culture, with opportunities for personal development and career growth.
Benefits Include:
Pension scheme
Eye test vouchers and discounts
Discounted corporate gym membership
Local charity involvement and fundraising days
Campaign-specific incentives and prizes
Refer-a-friend scheme (500+ reward)
Apprenticeships, career development, and training opportunities
Recognition and reward schemes via Perkbox
Cycle-to-work scheme
Working Hours:
While the core hours are Monday-Friday 9am-6pm and Saturday 9am-4pm, hours may vary (8am-8pm, Monday-Sunday) to cover business needs.
Training & Development:
Full training provided, including company induction, data protection, CRM systems, and ongoing skills development. You'll work alongside experienced team members, with clear SMART targets and opportunities for growth and promotion within the team.
Apply Today:
If you're ready to deliver exceptional customer experiences and join a fun, supportive team, we'd love to hear from you!
INDCP
